Troubleshooting generation issues and errors

What to do when something doesn't go as expected

Creating with generative AI is a fast, iterative workflow. If a response takes too long, an image fails to render, or a design change isn't quite right, simple controls help you stay in command without losing work.

1. Retry

If a temporary network timeout or API hiccup occurs:

• Click the Retry button shown next to the error notification.
• The assistant will re-run the generation immediately using the same prompt context.

2. Restore to a Previous Version in History

If a recent edit altered a section you preferred in an earlier state:

• In the message action menu, click Restore to this version.
• Your project will immediately revert to that exact checkpoint, discarding subsequent unwanted changes.

When to use version restore:

• To test a completely new design style without risking your existing version.
• When an edit modified sections you wanted to keep intact.

3. Refining prompts for clearer AI comprehension

If the assistant didn't capture your intent:

• Break into smaller steps: Request 2 or 3 focused changes per turn rather than 10 complex edits at once.
• Be descriptive: Cite the headline, button name, or specific paragraph you want adjusted.
• Provide examples: Sharing a reference phrase or uploading a sample image clarifies your aesthetic direction.

4. Reaching Human Support

If you encounter persistent technical roadblocks:

• Visit our Help Center.
• Open a support ticket via email or chat directly with our team on WhatsApp.

We respond promptly to ensure you keep making progress.